Introduction:

The Ticket System is a crucial component of the apartment management app, serving as a centralized platform for residents to submit, track, and resolve various types of requests, complaints, or issues within the apartment community.

Key Objectives:

1. Efficient Issue Resolution
2. Transparent Communication
3. Community Satisfaction

As on other existing apps, the common thing experienced is, Categorized in Two Ways

1. Personal

   For Personal Tickets, communication is limited to the individual and the administrator, ensuring a private channel of communication exclusively between them.

2. Community

   With the Community Ticket, the issue will be visible to all residents using the app

Key Features:

1. Ticket Submission:
   • Residents can submit tickets for various concerns, such as maintenance issues, security concerns, or community suggestions.
2. Categorized Ticket Types:
   • Different ticket categories for specific concerns (e.g., Maintenance, Security, Suggestions), ensuring proper routing.
3. Attachment Upload:
   • Residents can attach photos or documents to provide additional context for the reported issue.
4. Status Tracking:
   • Track the status of submitted tickets in real-time (e.g., Open, In Progress, Resolved).
5. Commenting System:
   • Two-way communication between residents and management through ticket comments.
   • Allows residents to provide additional information or seek updates.
6. Notification System:
   • Automated notifications to residents on ticket updates or resolutions.
   • Alerts for management to new ticket submissions.
7. Priority Levels:
   • Assign priority levels to tickets based on urgency.
   • Ensure that critical issues receive immediate attention.
8. Resolution Time Tracking:
   • Monitor and display the time taken to resolve each ticket.
9. History and Analytics:
   • Maintain a history of resolved tickets for reference.
   • Analytics to track trends and identify recurring issues.